At The Mint Calangute – Boutique Resort, we are committed to protecting the privacy of our guests and website visitors in accordance with applicable laws in India, including the Information Technology Act, 2000 and relevant rules.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

Information We Collect
We may collect the following personal information:

• Name, contact number, and email address
• Booking and stay details
• Valid identity proof as mandated by Indian law (such as Aadhaar Card, Passport, Driving License, etc.) at the time of check-in
• Payment details (processed securely through third-party payment gateways)
• Any information shared through inquiries, feedback, or communication

Purpose of Data Collection
Your information is collected and used for:

• Confirming and managing reservations
• Providing hotel services and guest support
• Compliance with legal obligations under Indian laws (including guest registration requirements)
• Sending booking confirmations, updates, and promotional offers (if opted)
• Improving our services and guest experience

Data Security
We adopt reasonable security practices and procedures to safeguard your personal information against unauthorized access, damage, use, or disclosure. Access to personal data is restricted to authorized personnel only.

Sharing of Information
We do not sell or rent your personal information. However, your information may be shared with:

• Government authorities or law enforcement agencies, as required under Indian law
• Trusted third-party service providers such as payment gateways and booking platforms, strictly for service-related purposes

Cookies and Website Usage
Our website may use cookies to enhance user experience and analyse website traffic. Users may choose to disable cookies through their browser settings.

Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws in India.

Cancellation Terms

• Free cancellation is allowed up to 10 days prior to the check-in date.
• Cancellations made within 10 days of check-in will incur a charge of one night’s stay.
• Cancellations made within 72 hours of check-in or no-shows will be charged 100% of the booking amount.

Refund Policy

• Eligible refunds will be processed within 7–10 working days from the date of cancellation.
• Refunds will be credited to the original mode of payment.
• Any bank or payment gateway charges may be deducted from the refund amount.

Modification Policy

• Booking modifications (date change or room change) are subject to availability and applicable rate differences.
• Requests for modifications should be made at least 10 days prior to check-in.

Peak Season / Special Dates

• During peak season, long weekends, and festive periods, cancellation policies may be stricter and will be communicated at the time of booking.

Early Check-out

• In case of early departure, no refund will be provided for unused nights.

Policy Updates
The Mint Calangute reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on our website.

Contact Information
For any questions or concerns regarding this Privacy Policy, please contact:
The Mint Calangute – Boutique Resort
Address: No. 4/16A, PorbaVaddo, Calangute, Goa – 403516
Email: sales@themintcalangute.com

By using our website or services, you agree to the terms of this Privacy Policy.